Frequently Asked Questions
If you didn’t find your answer in our FAQs, please feel free to contact us via our contact form or via [email protected].
You can request a return within 14 calendar days of receiving your order. Products must be unused, sealed and in their original packaging. For health and safety reasons, injectable products cannot be returned.
Open the order under Order history in your account and select Return. Choose the products, the quantity and the reason, and add photos if the items are damaged or incorrect. We will email you once your request has been reviewed.
Let us know within 3 days of delivery. Send photos of the outer packaging and of the affected products together with your order number, and we will arrange a replacement or a refund.
Once your return is approved, you can choose how to be refunded. A refund to your original payment method usually arrives within 5–10 business days. If you choose your reward balance instead, the amount is added straight away with a 5 % bonus.