Privacy Policy

Med & Skin (M&S Pharma Group Ltd) is a distribution company specializing in professional aesthetic and cosmeceutical products for licensed healthcare and beauty professionals.

If you have any questions about this Privacy Policy, you can contact us at:

[email protected]

We collect the following types of personal data:

Account information

• First name and last name
• Email address
• Phone number
• Professional credentials (if required for access)

Business information

• Company name
• Billing address
• VAT number
• Shipping addresses

Order information

• Purchased products
• Order history
• Payment status (processed via secure payment providers)

We use your personal data to:

• process and deliver orders
• verify VAT numbers and business eligibility
• manage your account
• provide customer support
• generate invoices and legal documents
• improve website performance and user experience
• send order updates and service communications

We do not sell your personal data.

We process your data based on:

• contract performance (order fulfillment)
• legal obligations (VAT and invoicing compliance)
• legitimate interests (service improvement and fraud prevention)
• consent (marketing communications, if applicable)

We may share your data with:

• payment providers (e.g. Stripe)
• logistics partners (e.g. Royal Mail, DHL, BePost)
• ERP and accounting systems (e.g. 1С integration)
• IT service providers hosting and maintaining the platform

All partners are required to handle data securely and in compliance with applicable regulations.

As we operate across multiple countries (including the UK, EU, and other regions), your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place.

We retain your personal data only as long as necessary for:

• fulfilling orders
• complying with legal obligations
• resolving disputes
• maintaining business records

We use cookies to:

• enable core website functionality
• remember user preferences
• analyze website traffic

You can manage cookie settings in your browser.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Depending on your location, you may have the right to:

• access your personal data
• correct inaccurate data
• request deletion of data
• restrict processing
• object to processing
• request data portability

This platform is intended for licensed professionals. We may verify professional status before granting access to certain products, training materials, or protocols.